Designation: Walkins for Helpdesk Support Eng-01 Sept 10(Time 10am-5 pm only)
Job Description:
He / She will be an important member of our Service Delivery Team responsible for IT Service delivery at our large customer sites. The Key Results areas will be Customer satisfaction, call closure norms like Response time / Resolution time etc.
Primary responsibility of a person performing in this position is user support and customer service.
• This person must be present and visible at the Help Desk and available to DMT O&I users requiring technical assistance.
• Respond to questions from callers;
• remotely assist users with event scheduling and termination.
• Record problems and develop trouble tickets.
• Follow standard Help Desk operating procedures; accurately log all Help Desk contacts using call tracking software.
• Direct calls to appropriate Event Managers and NGMS DMT O&I staff as needed.
• Maintain reasonable discipline and decorum in the Help Desk and computer lab areas.
• Other duties as assigned by the Help Desk Manager or O&M staff. - Possess or able to obtain a Secret clearance.
• Must be able to accommodate a flexible work...
Company Profile:
Progressive Infotech (Progressive) is a leading independent provider of IT Infrastructure Services encompassing Integration and Management of IT Infrastructure, through its robust world class delivery processes to varied corporations of high repute. Progressive has established its expertise in IT Infrastructure management by efficiently running the Infrastructure setups of several large Indian enterprises. With an Integrated Quality Management system that comprises ISO 9001:2000, ISO 20000 (previously BS15000) as well as ISO 27001 (previously BS 7799) standards, Progressive has redefined the way IT Infrastructure management is being practiced across the globe. The company?s wide array of services focus on helping enterprises chalk out the best IT Infrastructure strategies, ensuring minimized downtime, reducing total cost of ownership and delivering excellent customer service.
Today, Progressive services its customers through its reach in 130+ locations across India with the aid of 1000+ employees and a well qualified and ITIL certified technical team. Progressive in recent has ventured into international operations through partners and established subsidiaries in UAE,
Desired Profile:
• Any Graduate compulsory
• Week off on weekdays
• Good Communication skills.
Experience: 1 - 5 Years
Industry Type : IT-Hardware & Networking
Role: Hardware Installation Technician
Functional Area :IT-Support, Telecom, Hardware
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location: Mumbai
Keywords: Helpdesk
Contact: Dolarose
Progressive Infotech Pvt Ltd
507-508, Sahar Meadows Sahar Plaza Complex,Next
to Hotel Kohinoor Continental, Andheri Kurla
Road, Andheri(E),
MUMBAI,Maharashtra,India 400059
Job Description:
He / She will be an important member of our Service Delivery Team responsible for IT Service delivery at our large customer sites. The Key Results areas will be Customer satisfaction, call closure norms like Response time / Resolution time etc.
Primary responsibility of a person performing in this position is user support and customer service.
• This person must be present and visible at the Help Desk and available to DMT O&I users requiring technical assistance.
• Respond to questions from callers;
• remotely assist users with event scheduling and termination.
• Record problems and develop trouble tickets.
• Follow standard Help Desk operating procedures; accurately log all Help Desk contacts using call tracking software.
• Direct calls to appropriate Event Managers and NGMS DMT O&I staff as needed.
• Maintain reasonable discipline and decorum in the Help Desk and computer lab areas.
• Other duties as assigned by the Help Desk Manager or O&M staff. - Possess or able to obtain a Secret clearance.
• Must be able to accommodate a flexible work...
Company Profile:
Progressive Infotech (Progressive) is a leading independent provider of IT Infrastructure Services encompassing Integration and Management of IT Infrastructure, through its robust world class delivery processes to varied corporations of high repute. Progressive has established its expertise in IT Infrastructure management by efficiently running the Infrastructure setups of several large Indian enterprises. With an Integrated Quality Management system that comprises ISO 9001:2000, ISO 20000 (previously BS15000) as well as ISO 27001 (previously BS 7799) standards, Progressive has redefined the way IT Infrastructure management is being practiced across the globe. The company?s wide array of services focus on helping enterprises chalk out the best IT Infrastructure strategies, ensuring minimized downtime, reducing total cost of ownership and delivering excellent customer service.
Today, Progressive services its customers through its reach in 130+ locations across India with the aid of 1000+ employees and a well qualified and ITIL certified technical team. Progressive in recent has ventured into international operations through partners and established subsidiaries in UAE,
Desired Profile:
• Any Graduate compulsory
• Week off on weekdays
• Good Communication skills.
Experience: 1 - 5 Years
Industry Type : IT-Hardware & Networking
Role: Hardware Installation Technician
Functional Area :IT-Support, Telecom, Hardware
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location: Mumbai
Keywords: Helpdesk
Contact: Dolarose
Progressive Infotech Pvt Ltd
507-508, Sahar Meadows Sahar Plaza Complex,Next
to Hotel Kohinoor Continental, Andheri Kurla
Road, Andheri(E),
MUMBAI,Maharashtra,India 400059
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